Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Ruislip
At Ruislip Flowers, we take pride in being your trusted local florist, providing premium-quality fresh flowers to households and businesses throughout Ruislip and surrounding areas. Our team meticulously selects flowers to ensure every arrangement leaves our shop in perfect condition. We promise you’ll receive beautiful, fresh blooms that will delight you and your recipients, and we’re committed to making things right should anything fall short of your expectations.
Damaged-on-Arrival Policy
We handle every flower delivery with utmost care. However, should your order arrive damaged or not as described, please contact us as soon as possible on the day of delivery. If you notice any issues, such as wilting, breakages, or missing items upon arrival, please report the problem promptly. We may request a photo of the damaged flowers or packaging to help us investigate and resolve your concerns quickly.
Freshness Window & Flower Lifespan
Our arrangements are created from the freshest flowers available, and we guarantee freshness for a minimum of five days from the date of delivery, provided they are cared for in accordance with our care instructions. We recommend placing your flowers in fresh water immediately, trimming the stems, and keeping them away from direct sunlight and heat sources to ensure optimal longevity. If your flowers do not remain fresh within this window when cared for properly, we want to know so we can make it right.
Refunds & Replacements
Your satisfaction is our top priority. If you are dissatisfied due to damaged flowers on arrival, lack of freshness within the five-day guarantee period, or if an item is missing or incorrect, you are eligible for a refund or a replacement arrangement.
- Refunds: Upon validating your claim, we will process a full or partial refund to your original payment method, as appropriate.
- Replacements: Alternatively, we can arrange for a new bouquet or item to be delivered at a time that suits you, at no extra cost to you.
Please let us know your preference when you contact us about your order, and we will do our best to accommodate your needs efficiently and courteously.
Complaints & Feedback Process
We value your feedback as it helps us maintain and improve our high standards. Should you have a complaint or concern about any aspect of our products or service, please get in touch as soon as possible, providing your order details and the nature of the complaint. All complaints are handled promptly and professionally. Our team will investigate what went wrong and work with you to reach a satisfactory outcome, whether that involves a replacement, refund, or another resolution.
We strive to resolve all complaints within 2 working days, keeping you updated throughout the process.
Your Local Florist Commitment
As a reputable Ruislip florist, we are dedicated to supporting the local community with reliable, high-quality service. Your trust matters to us, and we want every flower delivery to bring joy and satisfaction. If you ever experience an issue with your order, please give us the chance to put things right. Thank you for choosing Ruislip Flowers—your neighbourhood flower specialists.
