Ruislip Flowers E-Commerce Terms & Conditions for Online Orders

Ruislip Flowers Online Delivery Terms & Conditions

Introduction

Welcome to the Ruislip Flowers website. These Terms & Conditions govern your use of our online store, your order placement, payments, delivery, cancellations, liability, and all other aspects of our e-commerce services. By placing an order through our website, you confirm your acceptance of these Terms & Conditions. Ruislip Flowers serves customers throughout Ruislip and the surrounding areas. Please read these Terms carefully before placing your order.

Order Process

Placing an order with Ruislip Flowers for online flower delivery in Ruislip is straightforward. All products displayed on our website are subject to availability. To purchase, select your chosen bouquet or floral arrangement, fill in the required delivery details, and proceed to checkout. You are responsible for ensuring that all information provided, including names, addresses, messages, and delivery dates, is accurate.

After placing your order, you will receive an automated order confirmation via our website. This does not constitute acceptance of your order, but confirms that we have received it for processing. The contract between you and Ruislip Flowers is not complete until you have received a dispatch confirmation for your ordered products. We reserve the right to refuse or cancel any order at our discretion. In such cases, we will issue a full refund, if payment has been taken.

Product Substitution Policy

Due to seasonal and stock variations, certain flowers and packaging may occasionally be unavailable. In the unlikely event this occurs, we reserve the right to substitute products or components with items of equal or greater value and similar appearance, ensuring the overall style and quality of your chosen arrangement is maintained. We will do our utmost to inform you where significant substitutions are necessary.

Prices and Payments

All prices displayed on the Ruislip Flowers website are inclusive of VAT, where applicable. Delivery charges, if any, will be shown clearly at checkout before you confirm your order. All prices are subject to change without notice, but any such changes will not affect orders already placed and confirmed.

We accept payment via secure online methods provided at checkout. Your payment must be authorised and received in full before your order can be processed. By submitting your payment information, you confirm that you are authorised to use the chosen payment method and that the payment details provided are accurate.

Orders not successfully paid for will not be processed. We reserve the right to refuse or cancel any order where we suspect unauthorised or fraudulent activity. In cases of a declined or recalled payment, we reserve the right to recover outstanding sums and charge reasonable costs for recovery, if applicable.

Delivery

Ruislip Flowers offers flower delivery to customers across Ruislip and surrounding areas. During checkout, you can select your preferred delivery date and provide specific instructions where necessary. While we make every effort to deliver on your chosen date, delivery times are not guaranteed except where explicitly stated. Orders placed after our advertised cut-off times may be delivered on the next available working day.

It is your responsibility to ensure someone is available to receive the delivery at the specified address. If the recipient is not at the location, our delivery personnel may attempt to leave the flowers in a safe place, with a neighbour, or follow your delivery instructions where provided. While we always aim to leave flowers in the best possible condition and location, Ruislip Flowers accepts no liability for perishable goods left after delivery if the recipient is unavailable.

In the event of delivery failure due to incorrect or incomplete delivery details, refunds cannot be issued. Please ensure all information is accurate at the time of order.

Cancellations and Amendments

You may cancel or amend your order by contacting Ruislip Flowers up until the time your order has entered the preparation process. Once preparation has begun, including where fresh flowers have been cut or arranged, cancellations and substantial amendments may not be possible. To request a cancellation or amendment, please get in touch as soon as possible after placing your order, quoting your order number and relevant details.

If your order is cancelled before preparation begins, a full refund will be processed. Orders cancelled after preparation has started may incur a charge to cover the cost of perishable goods and work already undertaken. Refunds will be made via the original payment method and may take several days to appear depending on your bank or card provider.

Substitution or amendment requests are considered at our discretion and depend on availability and the stage of the order process. We will always try to accommodate reasonable changes where possible.

Right to Refund

Your statutory rights are not affected by these Terms. Flowers are perishable goods and exempt from the normal "cooling-off" right to cancel under UK law. However, if products arrive in an unsatisfactory condition, please contact us within 24 hours of delivery. We may request photographic evidence, and, where appropriate, issue a replacement or a partial/full refund at our discretion.

If a non-perishable item such as a vase or accessory is defective or damaged, please notify us within 7 days of receipt for review and potential return, replacement, or refund.

Liability

Ruislip Flowers strives to ensure that all products and services meet the standards described on our website. However, some differences in appearance may occur due to natural variations in flowers or photographic representation. We accept no responsibility for such variations or for delays or failures caused by events outside our reasonable control (including, but not limited to, extreme weather, pandemic, strike, or transport interruption).

To the fullest extent permitted by law, Ruislip Flowers shall not be liable for any indirect, incidental, or consequential losses or damages arising out of your use of our website, ordering process, delivery, or products. Our maximum liability in respect of any claim shall not exceed the value of the products ordered, except where otherwise required by law.

Customer Obligations

By placing an order, you warrant that you are legally capable of entering into binding contracts, are at least 18 years old, and that all information provided is accurate, current, and complete. The customer is responsible for providing a safe delivery environment and for the use and care of flowers and products after delivery.

Any use of our website found to be unlawful or in violation of these Terms may result in the termination of your account or refusal of service.

Intellectual Property

All content on the Ruislip Flowers website, including images, text, graphics, and logos, is the intellectual property of Ruislip Flowers or its licensors. The content may not be reproduced, distributed, or used without express written permission.

Privacy and Security

Your privacy is important to us. We use your personal information in accordance with our privacy policy, for processing orders, and providing the best possible service. All payment transactions are processed securely. We do not store or have access to your payment card details once processed.

We use cookies and similar technology to improve your browsing experience. Continued use of our website indicates acceptance of these practices.

Governing Law and Jurisdiction

These Terms & Conditions, and all non-contractual obligations arising from them, are governed by the laws of England and Wales. All parties agree that the courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising under or in connection with these Terms.

General Provisions

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect. Failure by Ruislip Flowers to enforce any right or provision under these Terms shall not constitute a waiver of such rights.

We reserve the right to amend these Terms & Conditions at any time without prior notice. The latest version will always be published on our website. Continued use of our website and services after changes have been made constitutes your acceptance of the revised Terms.

Applicability

These Terms & Conditions apply to all customers ordering online flower delivery in Ruislip and its surrounding areas. If you have any further questions about these Terms or your order, please refer to our Frequently Asked Questions or contact our customer service team for further assistance.

By placing an order with Ruislip Flowers, you acknowledge that you have read, understood, and agree to abide by these Terms & Conditions for all e-commerce transactions and online flower delivery in Ruislip.